FAQ

Frequently Asked Questions (FAQ)

We’re here to help. Below you’ll find answers to the questions we get asked the most about our furniture repair services.

We provide damaged furniture repair to residential and commercial clients located in Illinois (Chicago & Suburbs), Southern Indiana and Northern Wisconsin areas. For larger/commercial projects we can travel to any state.

Illinois Furniture Repair Service Area: Addison, Algonquin, Antioch, Arlington Heights, Aurora, Bannockburn, Barrington, Barrington Hills, Bartlett, Beach Park, Bedford Park, Bellwood, Bensenville, Berwyn, Bloomingdale, Bolingbrook, Bridgeview, Brookfield, Buffalo Grove, Bull Valley, Burr Ridge, Carol Stream, Carpentersville, Cary, Chicago, Cicero, Clarendon Hills, Countryside, Crystal Lake, Darien, Deer Park, Deerfield, Des Plaines, Downers Grove, Dundee, East Dundee, Elgin, Elk Grove Village, Elmhurst, Evanston, Fox Lake, Fox River Grove, Village of Gilberts, Glen Ellyn, Glencoe, Glenview, Golf, Grayslake, Great Lakes, Green Oaks, Gurnee, Hawthorn Woods, Highland Park, Highwood, Hillside, Hines, Hinsdale, Hodgkins, Hoffman Estates, Holiday Hills, Huntley, Indian Head Park, Indian Creek, Ingleside, Inverness, Island Lake, Itasca, Joliet, Kenilworth, Kildeer, La Grange, La Grange Park, Lake Barrington, Lake Bluff, Lake Forest, Lake in the Hills, Lake Villa, Lake Zurich, Lakemoor, Lakewood, Lemont, Libertyville, Lincolnshire, Lincolnwood, Lindenhurst, Lisle, Lockport, Lombard, Long Grove, Lyons, Maywood, McHenry, Melrose Park, Mettawa, Midlothian, Morton Grove, Mount Prospect, Mundelein, Naperville, Niles, Norridge, North Aurora, North Barrington, North Chicago, North Riverside, Northbrook, Northfield, Northlake, Oak Brook, Oak Park, Oakbrook, Oakwood Hills, Oswego, Palatine, Park Ridge, Plainfield, Port Barrington, Prospect Heights, River Forest, Riverwoods, Rolling Meadows, Roselle, Rosemont, Round Lake, Round Lake Beach, Round Lake Heights, Round Lake Park, Schaumburg, Skokie, Sleepy Hollow, South Barrington, South Chicago Heights, South Elgin, Streamwood, Vernon Hills, Villa Park, Volo, Wadsworth, Wauconda, Waukegan, West Dundee, Wheaton, Wheeling, Willow Springs, Willowbrook, Wilmette, Winfield, Winnetka, Winthrop Harbor, Wonder Lake, Wood Dale, Woodridge, Woodstock, Zion.

Indiana Furniture Repair Service Area: Calumet City, Crown Point, Cudahy, Elmwood Park, Gary, Hammond, Milwaukee, Mt Pleasant, Munster, Portage, Racine, St Francis, Valparaiso, Whiting, Yorkville

Wisconsin Furniture Repair Service Area: Bristol, Caledonia, Kenosha, North Bay, Oak Creek, Pleasant Prairie, Salem, Silver Lake, South Milwaukee, Trevor, Twin Lakes, Wind Point, Woodworth.

Yes! To provide convenience to our customers and to operate as efficiently as possible, we provide FREE ESTIMATES! You can fill out our ‘Request a Free Estimate’ form online, email us at [email protected] or text images to 312-912-3777

Please provide the following when submitting an estimate request:

Your Name
Your Phone #
Your Email Address
Service Location Zip Code
Short Problem Description
Several Good-Quality Photos (include a photo of an entire furniture piece and a close-up of the damage – please turn the camera flash off when taking these photos)

Estimates submitted online, via email or text will be provided based on the photos received and may need to be confirmed during an in-person inspection.

We provide free furniture repair or refinishing estimates within 24 hours of receiving a request.

You will receive our response via phone and/or email, Monday-Saturday during our regular business hours. If you have scheduled an in-home or on-site inspection, our technician will discuss with you repair details and provide an estimate at that time. If you require a written estimate, you will receive an email with such by end of the business day.

We do not collect sales tax on labor. The only time a sales tax would be added is if we were replacing parts and/or material (sales tax would then apply on parts and/or material only, not the labor to complete the installation and/or repair).

We accept cash, check, credit cards (Visa, MasterCard, Discover) and ACH payments (commercial accounts). All payments are due at the time of service. If your furniture requires an in-shop repair, we require a 50% deposit and balance due upon completion. We do not offer payment plans.

If you have a commercial account with us, we can place your business credit card on file to be billed upon completion of services or extend NET payments terms if paying by check or ACH. Any special payment arrangements must be approved by the management.

Please call us at 312-912-3777 or email [email protected]

Yes, you will receive an appointment confirmation email or text. We will also call or text you the day before with a friendly reminder about upcoming service appointment.

Yes, as a courtesy you will receive a call or text approximately 15 minutes prior to our technician’s arrival.

This question has a 2-part answer:

First one: It depends on the problem. In 9 out of 10 times we can repair what is broken and bring your furniture to its “like new” working order to be enjoyed by you for many more years.  The costs of most repairs are minimal in comparison of what it would cost to purchase new furniture of like-kind and quality. We can efficiently repair most of the furniture problems thus saving our customers thousands of dollars. Give us a call to inquire or submit an email or online estimate request.


Second one:
Do you have a family heirloom piece that is broken or needs refinishing? If yes, then this is really all that matters.  Depending on what needs to be done, sometimes the cost of a repair or refinishing to a heirloom piece may be more than a market value of the piece itself but, it is priceless when you’re trying to preserve the family memories and history.

Our work stands the test of time, and we stand behind it! We warranty our labor for the repairs we are contracted to complete with our 1-year limited warranty from the date of service. Our labor warranty does not cover the breakage of the repair of the furniture piece that was abused or misused, nor do we cover damages related to humidity and water/fire damages. Our labor warranty is not an extension nor a replacement of the original furniture manufacturer warranty or service protection plan.

We do not warranty 3rd party parts or customer-supplied material. A replacement parts warranty is provided by the manufacturer of the part.

We offer convenient appointment time frames including weekends and some holidays. We call/email 24 hours prior to your scheduled appointment with a reminder.

Our Monday-Saturday appointment time frames are:
8:30 AM-12:00 AM CST
11:00 AM-3:00 PM CST
2:00 PM-6:00 PM CST

In-Home and On-Site Repairs: we offer convenient appointment time frames Monday-Saturday 8:30AM-6:00PM and some holidays. We try to accommodate all customers within 1 week or less of receiving a service request, in some cases, we can schedule appointments the same or next business day.

In-Shop Repairs: lead times depend on the size of the furniture piece, repairs to be completed, and the number of jobs currently in-shop. Our standard lead time for in-shop repair is approximately 2 weeks.

Yes, you may drop off your furniture for an in-shop repair. Please call us at 312-912-3777 to schedule a drop off appointment.

Yes, we can pick-up your furniture for in-shop repair & deliver upon completion, for an additional fee. Please call us at 312-912-3777 to schedule a pick-up appointment.

Our specialty is wood & leather furniture repair, manual & power recliner repair, upholstery repair, hardwood floor repair (without sanding), kitchen/bathroom cabinets repair, piano repairs, antique furniture restoration, and more…

Yes, we can assemble any store-bought furniture piece.

Yes, we can repair broken legs on a furniture.  Repair depends on the material that leg is made out and severity of the breakage. It will be determined on the spot or based on the pictures provided if the piece is could be repaired in home or in shop.

Yes, in most cases we can repair scratches of a variety of sizes and depths. The extent of the repair will depend on the finish of your table and the nature of the scratch. The scratches that go across the wood grain are harder to repair but are achievable with the proper technique and product. We will fill-in the scratch, match the color, and then seal the repair spot with a clear coat to protect the repair.

Yes, we can repair loose furniture leg. It would be repaired and reinforced to ensure that the problem won’t re-occur.

Yes, in most cases we can repair water damage of your furniture on the spot. In some cases, depending on the extent of the water damage, your furniture piece may require in-shop refinishing.

Yes, in most cases we can repair heat marks on the spot. In some cases, depending on the extent of the heat mark damage and the finish of your table, your table may require in-shop refinishing.

Yes, we can repair or replace loose or broken spring(s) on the spot.

Yes, there are several solutions available such as replacing foam, adding more foam, adding webbing, etc.

Yes, most broken frames can be repaired on a spot. We would repair breakage and reinforce the frame to make sure that the same problem will not occur again.

Yes, we can repair it. Sometimes repair will require replacement of parts which can be done in your home.

Yes, we can repair a variety of fabric cuts. Sometimes the only way to repair fabric cuts is to replace damaged part such as arm casings seat casing, back panels, etc. The repair can be done in your home.

Yes, we can repair it. Sometimes it is just a simple adjustment, however, in some cases we may need to replace reclining mechanism, pull handle or other parts.

Yes, we work on a variety of power recliners and can repair or replace damaged parts on recliners of various brands.

Yes, we can fix manual and power recliners by performing adjustments, frame repairs and/or replacing damaged parts. Repairs can be done in your home.

Yes, we can repair furniture in your home. We only require in-shop repair when it is impossible to repair on the spot.

Yes, we repair hardwood floors with no sanding. We fill-in damaged area, color match and seal it with clear coat to protect the repair.

Yes, we can repair cabinet doors and frames on the spot.

Yes, we can repair it. It may require a simple adjustment, or we may need to replace guiding track or sliders.

Yes, we are insured. Please email [email protected] to request/obtain our COI (Certificate of Insurance) to satisfy your building/business requirements.

No, we do not buy or sell used furniture.