Frequently Asked Questions (FAQ)

We’re here to help. Below you’ll find answers to the questions we get asked the most about our furniture repair services.

We provide furniture repair services to residential and commercial clients located in Illinois (Chicago & Suburbs), Southwest Indiana, and South/Southwest Wisconsin areas. We service many zip codes within these states.

To provide convenience to our customers and to operate as efficiently as possible, we always try to accommodate estimate requests via e-mail. Many times, we can provide estimates by looking at photos. These estimates can give you a “ballpark” idea as to the repair cost. All such requests are responded to within 24 hours or less (Monday-Saturday). You may submit your request online through our Request an Estimate form or e-mail us at [email protected]

In order to provide estimates via e-mail, we need the following:

  • Your Name
  • Your Phone #
  • Your E-Mail Address
  • Service Location Zip Code
  • Short Problem Description
  • Several Good-Quality Photos (including a close-up, a far-away, and a photo of an entire furniture piece).  Please turn the camera flash off when taking these photos.

We do not collect sales tax on labor. The only time a sales tax would be added is if we were replacing parts and/or material (sales tax would then apply on parts and/or material only, not the labor to complete the installation and/or repair).

We accept the following payment methods: Cash, Check, Visa, MasterCard, and Discover. If your furniture piece requires an in-shop repair, we require a 50% deposit at the time of pickup and a balance due upon delivery.

This question has a 2-part answer:

First one: It depends on the problem. In 9 out of 10 times we can repair what is broken and bring your furniture to its “like new” working order to be enjoyed by you for many more years.  The costs of most repairs are minimal in comparison of what it would cost to purchase new furniture of like-kind and quality. We can efficiently repair most of the furniture problems thus saving our customers thousands of dollars. Give us a call to inquire or submit an email or online estimate request.

Second one:
Do you have a family heirloom piece that is broken or needs refinishing? If yes, then this is really all that matters.  Depending on what needs to be done, sometimes the cost of a repair or refinishing to a heirloom piece may be more than a market value of the piece itself but, it is priceless when you’re trying to preserve the family memories and history.

We strive to provide our customers with quality furniture repair so that their furniture’s “life” can be extended and enjoyed for many more years. We provide a warranty on labor for the repairs we are contracted to complete with our 365 days limited warranty from the date of service.

We do not cover the breakage of the repair of the furniture piece that was abused or misused.
We do not cover damages related to humidity and water/fire damages.
A replacement parts warranty is provided by the manufacturer of the part.

We offer convenient appointment time frames Monday-Saturday and some holidays. We call/email 24 hours prior to your scheduled appointment with a reminder.
Our appointment time frames are:
8:00 AM-11:00 AM CST
11:00 AM-2:00 PM CST
2:00 PM-6:00 PM CST

Small in-home and on-site repairs will typically be scheduled within 1 week or less of service request.
In-Shop repairs will vary depending on the size of the furniture piece, repairs to be completed and the number of jobs currently in-shop.
We try to accommodate all customers and complete all repairs in a timely manner.

Our specialty is wood & leather furniture repair, manual & power recliner repair, upholstery repair, hardwood floor repair (without sanding), kitchen/bathroom cabinets repair, piano repairs, antique furniture restoration, and more…

Yes, we can assemble any store-bought furniture piece.

Yes, we can repair broken legs on a furniture.  Repair depends on the material that leg is made out and severity of the breakage. It will be determined on the spot or based on the pictures provided if the piece is could be repaired in home or in shop.

Yes, in most cases we can repair scratches of a variety of sizes and depths. The extent of the repair will depend on the finish of your table and the nature of the scratch. The scratches that go across the wood grain are harder to repair but are achievable with the proper technique and product. We will fill-in the scratch, match the color, and then seal the repair spot with a clear coat to protect the repair.

Yes, we can repair loose furniture leg. It would be repaired and reinforced to ensure that the problem won’t re-occur.

Yes, in most cases we can repair water damage of your furniture on the spot. In some cases, depending on the extent of the water damage, your furniture piece may require in-shop refinishing.

Yes, in most cases we can repair heat marks on the spot. In some cases, depending on the extent of the heat mark damage and the finish of your table, your table may require in-shop refinishing.

Yes, we can repair or replace loose or broken spring(s) on the spot.

Yes, there are several solutions available such as replacing foam, adding more foam, adding webbing, etc.

Yes, most broken frames can be repaired on a spot. We would repair breakage and reinforce the frame to make sure that the same problem will not occur again.

Yes, we can repair it. Sometimes repair will require replacement of parts which can be done in your home.

Yes, we can repair a variety of fabric cuts. Sometimes the only way to repair fabric cuts is to replace damaged part such as arm casings seat casing, back panels, etc. The repair can be done in your home.

Yes, we can repair it. Sometimes it is just a simple adjustment, however, in some cases we may need to replace reclining mechanism, pull handle or other parts.

Yes, we work on a variety of power recliners and can repair or replace damaged parts on recliners of various brands.

Yes, we can fix manual and power recliners by performing adjustments, frame repairs and/or replacing damaged parts. Repairs can be done in your home.

Yes, we can repair furniture in your home. We only require in-shop repair when it is impossible to repair on the spot.

Yes, we repair hardwood floors with no sanding. We fill-in damaged area, color match and seal it with clear coat to protect the repair.

Yes, we can repair cabinet doors and frames on the spot.

Yes, we can repair it. It may require a simple adjustment, or we may need to replace guiding track or sliders.